Policies

eye candy

By booking an appointment with Eye Candy, you are accepting the terms and conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience with us. If you have any questions or concerns, please call us at our Lilac Location at (204) 477 5274 or our Portage Location at (204) 221 5274.


Hygiene Standards

After each and every application, our tools are disinfected and sanitized using a hospital grade solution. Many of our items are one time use disposables, our beds are sprayed and disinfected between each and every service. Our artists wear face masks and gloves during each appointment, and we require our guests to wear a face mask as well to help keep us all safe from the spread of COVID 19.

No Double Dipping

At Eye Candy, we don’t double dip. Period. This ensures we always keep our wax pots hygienic.


Your appointments are very important to the team members of Eye Candy, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully inform you that our cancellation policy is 24 hours prior to your scheduled appointment time.

Kindly review our cancellation information below before scheduling an appointment.

Booking

Important Update: With the launch of our new online booking system, our booking and cancellation policy remains as follow. If you are a new client, please be aware there is a 50% deposit to secure your appointment.  One of our front desk personnel will call you for your credit card details to secure your appointment.

At peak times in the year, it may be difficult to get an appointment. To guarantee availability please book your appointments in advance. If you are unable to book an appointment by phone and/or email, visit our online booking system. We now have our own Booking App that you can download in your App Store, search Eye Candy.

Clients coming from another establishment, please note: based on the state of your current lash set or eye condition, you may be subject to a new set fee.

We are more than happy to adjust the design of your existing look, but in order to complete this transition, the proper time allotment needs to be scheduled prior to your confirmed appointment time. An additional fee will be discussed with your Lash Artist prior to application if necessary.

* Although our online booking system does send out reminder emails, email, in general, is not always reliable. Sometimes emails are late, go directly into your junk mail folder or don’t show up at all. All these things are out of our control. We recommend that clients note the date/time of their services through other means because ultimately each person is responsible for keeping their appointment and canceling within 48 hours if need be.

Arrival

Please arrive at least 5-15 minutes early for your treatment in order to fill out any services intake forms as well as the COVID 19 form.  This will give you plenty of time to check in, as well as use the restroom.  Arriving late will rob you of precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client.

Cancellations

Our cancellation policy is 24 hours prior to your scheduled appointment time.

If you do not call prior to this time to cancel, we miss the opportunity to fill that appointment with clients on our waiting list.  If we do not receive the required notice for adjustments and cancellations the following occurs:

  • Clients who do not cancel prior to 24 hours notice, your 50% deposit will be kept. Clients who miss their appointments without giving any prior notification will be considered a (no show) which will be a 100% charge for the scheduled service. A deposit will be required to hold your next service time.  Should repeat no show(s) occur you will be required to pay for the full service at the time of booking.
  • Any multiple services being reserved for three or more hours that are cancelled/no-showed without 24 hours notice will be charged 100% of the reserved service amount. A credit card “HOLD” transaction may be made on your credit card to reserve the appointment time.

Confirmation Emails

After every booking, our clients will receive confirmation emails.

As a courtesy, our Eye Candy locations will send reminders through email 48 hours before your scheduled appointment to confirm your service.

We do understand how easy it may be to forget an appointment, so please ensure that we have your current email address, phone number and other contact information on file.  It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us serve our guests better by providing enough notice to avoid the cancellation fees.

Inclement Weather Policy

During the winter months, we are willing to make an exception to that rule.

If your surrounding area of which you are travelling from is under a winter weather advisory/warning and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

If you need to cancel your appointment please call us at (204) 477 5274 or (204) 221 5274 at least 24 hours in advance. Since we turn away other clients to hold your reservation any cancellations with less than 24 hours notice (or no-shows) will result in full charges on your credit card (or the equivalent deduction from gift certificates).

Illness

We realize that sometimes a sudden illness (of you or a loved one) can prevent you from giving 48 hours cancellation notice. In this instance, your credit card will be charged only 50% of your total regular priced service or your deposit will be kept (or equivalent deduction from a gift certificate). Services booked at a promotional price cannot be refunded.

If you missed your appointment due to an illness emergency, we will gladly issue a credit note for 100% of your total service. Please call us and we’ll be happy to arrange a credit note for you.

Feedback + Lash Fall Out

Although we do our best to anticipate your needs, we appreciate that our boutique is a very individual experience.  Please let your esthetician know if there is any way to improve your treatment or comfort. If there is a reaction, discomfort or major lash extension fall out within the first 5 days, it is your responsibility to call and inform the Eye Candy location where you received your service so that we may invite you back as soon as possible for a complimentary fix. Please note, we do not issue refunds on lash extension sets. Please understand that there is a natural lash shed of 2-5 lashes per day between both eyes. In order to keep your lashes looking lush and full, please book your lash fills in advance or once every 2-3 weeks.

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At Eye Candy Lash & Brow Boutique, our only purpose is to make you shine with confidence and beauty.
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